Trustpilot

Shipping

Shipping

We ship from the United Kingdom.

We provide free standard 3-5 day shipping to all United Kingdom (UK) Mainland locations.

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We ship to selected countries only.  We do NOT ship to these countries currently through our website:

  • Australia
  • Canada
  • New Zealand
  • Norway
  • United States
  • Selected EU Countries

Our main shipping partners are:

  • Royal Mail

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  • DHL Express

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  • Deutsche Post / DHL Global Mail / DHL eCommerce

  • APC Overnight

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  • Landmark Global

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  • Asendia

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Please note we use Royal Mail 48 for UK destinations and should allow 2 to 3 business days for delivery during normal circumstances.  

Delivery confirmation is available on Royal Mail 24/48, which means that parcels will be scanned at the point of delivery. Senders will be able to confirm whether their parcel has been delivered online, using Track and Trace.   Customers will be provided with a tracking number which is 21 characters long. 

To track your order, please click here.

Important Note for International Orders

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Great Britain (Mainland UK) may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Sunny Savers Limited has no control over these charges, nor can Sunny Savers Limited predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our current delivery estimates.

Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

Denial of Receipt

If the tracking details say it has been delivered but you have not received the package.  Please complete the Denial of Receipt form by clicking here and return this to us.  Please provide as much information as possible.

Royal Mail DDP Service 

We can offer a Delivered Duties Paid (DDP) tracked service to the following countries:

  • Austria
  • Germany
  • France
  • The Republic of Ireland
  • Portugal
  • The Netherlands
  • Cyprus 
  • Malta 

The service will allow us to calculate and collect at the checkout an additional amount that will cover the cost of import VAT and customs duty alongside the DDP handling fee.  This will be the VAT amount shown on your order.  Please note that the end recipient will be the Importer of Record and Royal Mail will simply ensure that you are not charged any further amounts by customs. This will help to avoid unexpected charges and delivery delays to the end recipient, improving the overall customer experience.

The daily Royal Mail Service Update can be found by clicking here.