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GDPR Compliant Privacy Policy

Hello!

As you may be aware, EU laws relating to data regulations are changing from 25 May 2018.  The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

This is our GDPR privacy policy and, if you landed here, it means that you want to learn how we process your personal data at:

Sunny Savers Limited, Unimix House, 3rd Floor, Suite 38, Abbey Road, London NW10 7TR, United Kingdom

and how we protect your privacy. We won’t let you down!  

Essential information we collect  

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include a time-stamp, the last page or product you visited, the indication that you logged in.  We do that in order to:  

  • remember who you are after you log in so that you do not need to authenticate at each click; 
  • monitor if our website is running with the high performance we are dedicated to providing; 
  • let you browse between products without having to start back from the home page at each click; 
  • remember if you put something in your shopping cart before you decide to checkout; and  
  • control that your data is processed securely. 

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies  (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating. 

Order information you expressly provide 

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as  your first and last name, your email address and your shipping and billing address. We also use  your contact and order information to send you communication related to the processing of your  order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.  

Accounts 

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page. 

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may  have provided partial information, such as your email. In that case, we might send you an email to  remind you about your interest. If you are not comfortable in receiving further emails of this kind,  we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away. 

Reviews 

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers. 

You will also receive an e-mail from TrustPilot to provide a review of our company after 7 days of placing an order with us.

Personalization 

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you  clicked on an advertisement or you just opened our direct link). This is very similar to the  “essential information,” but we use it to provide you with a personalized experience. The  information on your visit provides us with insights on your interests and allows us to send you  relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

We use Google Analytics and Bing Webmaster Tools to assess how customers interact with our website so we can improve customer satisfaction and the user experience. This is an important feature to help us innovate and monitor the performance of our website.

Other uses of personal data

Your data will be used by our order processing and inventory management back end system provider called Linnworks.  This is to enable us to process and dispatch your order.  Linnworks are a fully GDPR compliant provider.  Delivery addresses will be utilised by the relevant shipping companies in order to deliver the product to you.

How do we process your information?

We use an external provider to run our store, ​BigCommerce​. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class  service and data protection. You can check its participation in the Privacy Shield ​here​ on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Changes to this privacy policy

Sunny Savers Limited has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Sunny Savers Limited

www.sunnysavers.co.uk

Unimix House, 3rd Floor, Suite 38, Abbey Road, London NW10 7TR, United Kingdom

02089618492

admin@sunnysavers.co.uk